Finding a job in the technology sector that combines customer relationship management, business strategy, communication skills, and product knowledge can be a great career opportunity for professionals who enjoy working with people and solving business challenges. The Customer Success Manager position at OneSignal is designed for professionals who want to work with enterprise customers, improve customer experiences, and help businesses achieve better results using modern software solutions.
OneSignal is hiring a Customer Success Manager for a full-time remote position. The role offers a competitive annual salary between $75,000 and $100,000, along with additional benefits such as dental insurance, life insurance, equity opportunities, and comprehensive employee support programs.
This position focuses on managing customer relationships, improving customer retention, supporting product adoption, and helping businesses maximize the value they receive from the OneSignal platform. The ideal candidate should have experience in customer success or account management, especially with B2B SaaS products.
Unlike traditional customer support roles that mainly focus on solving individual problems, a Customer Success Manager works strategically with customers to understand their goals, guide implementation, improve usage, and build long-term partnerships.
For professionals who enjoy collaboration, communication, technology, and business growth, this opportunity provides a chance to work with a growing technology company while developing valuable skills in SaaS customer success management.
Job Overview
Job Details
Information
Company
OneSignal
Job Title
Customer Success Manager
Employment Type
Full-Time
Work Location
Remote
Salary Range
$75,000 – $100,000 Per Year
Expected OTE
$105,000 – $130,000 Per Year
Experience Required
2+ Years in Customer Success / Account Management
Industry
B2B SaaS / Technology
Department
Customer Success
Customer Segment
Strategic Enterprise Customers
Work Environment
Remote Technology Company
Benefits
Insurance, Equity Program, Employee Benefits
Preferred Experience
SaaS, CRM Tools, Customer Messaging Platforms
About OneSignal
OneSignal is a technology company that provides a customer engagement and lifecycle marketing platform for businesses that want to communicate effectively with their users. The company helps organizations send personalized messages, improve user engagement, increase customer retention, and build stronger relationships with their audiences.
The platform is mainly used by B2C application companies that need better ways to communicate with millions of users through channels such as push notifications, in-app messaging, email, and other customer engagement methods.
Companies across different industries use OneSignal to improve customer experiences and encourage users to return to their applications. Well-known organizations such as Zynga, Bitcoin.com, and Philips use OneSignal solutions to create scalable communication strategies.
The company operates as a venture-backed technology startup supported by investors including SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. With a focus on innovation, collaboration, and employee growth, OneSignal provides a startup environment where team members can take ownership of important responsibilities.
OneSignal follows a remote-first working model, allowing employees to work from supported locations while collaborating with global teams. The company also maintains office spaces and flexible workplace options for employees who prefer occasional in-person collaboration.
Understanding the Customer Success Manager Role
A Customer Success Manager plays an important role in maintaining strong relationships between a company and its customers.
The main responsibility of this position is not only to answer customer questions but also to understand customer goals, help them successfully use the product, and ensure they receive maximum value from the service.
In a SaaS company like OneSignal, customers depend on the platform for important business activities such as user communication, marketing campaigns, and customer engagement. A Customer Success Manager ensures that customers understand the product features, successfully complete onboarding, and continue using the platform effectively.
The role requires regular communication with customers, internal teamwork with different departments, and strategic thinking to identify opportunities for customer growth.
A successful Customer Success Manager acts as a connection between customers and internal teams such as sales, product development, and customer support.
About the Customer Success Team
The Customer Success team at OneSignal works closely with strategic business customers to help them successfully implement and expand their use of the platform.
This team focuses on customer retention, relationship development, and increasing the overall value customers receive from OneSignal products.
The selected candidate will work with US strategic customers and manage relationships with multiple business accounts. The role requires understanding customer objectives, identifying challenges, and creating solutions that improve customer satisfaction.
The position involves collaboration with product managers, sales teams, and customer support specialists to ensure customers receive complete assistance throughout their journey.
Because customer success directly impacts business growth, this role requires someone who can combine relationship-building skills with technical understanding and business awareness.
Key Responsibilities Explained
Managing Customer Accounts
One of the primary responsibilities of the Customer Success Manager is managing a portfolio of approximately 20 to 40 customers.
Each customer has different business goals, challenges, and expectations. The manager must understand these requirements and provide personalized guidance to ensure successful product adoption.
Managing multiple accounts requires strong organization skills because the employee must track customer progress, communication history, upcoming goals, and potential risks.
Building trust with customers is an important part of this responsibility because long-term relationships often determine customer retention and business growth.
Building Strong Customer Relationships
Customer Success Managers spend significant time developing professional relationships with customers across different levels of an organization.
This includes communicating with daily users, technical teams, marketing professionals, and business decision-makers.
Strong relationships help the company understand customer needs and provide better solutions.
A successful manager does not wait for problems to occur. Instead, they proactively communicate with customers, identify possible challenges, and suggest improvements before issues affect customer satisfaction.
Supporting Customer Onboarding
Customer onboarding is one of the most important stages of the customer journey.
The Customer Success Manager helps new customers understand how to implement and use the OneSignal platform effectively.
This may include guiding customers through setup processes, explaining product features, helping teams understand best practices, and ensuring customers achieve early success.
A smooth onboarding experience increases customer confidence and helps build long-term partnerships.
Leading Customer Business Reviews
Customer business reviews allow companies and customers to evaluate progress, discuss achievements, and identify future opportunities.
The Customer Success Manager prepares and leads these meetings by analyzing customer usage, understanding business outcomes, and presenting recommendations.
These reviews help customers understand the value they are receiving and allow OneSignal to identify ways to improve customer success.
Sharing Customer Feedback Internally
Customer feedback plays an important role in improving software products.
The Customer Success Manager collects feedback from customers and communicates important insights to internal product teams.
This information helps developers and product managers understand customer needs and improve future product features.
The role requires the ability to clearly organize feedback and explain customer challenges in a way that supports product improvement.
Working With Internal Teams
Customer Success Managers collaborate with multiple departments including sales, product, and customer support.
Successful customer outcomes often require teamwork between different groups.
For example, a customer may need technical assistance from support teams, product guidance from specialists, or additional solutions from sales teams.
The ability to work collaboratively is essential for this position.
Required Skills and Experience
The ideal candidate should have professional experience in customer success, account management, or a similar customer-focused role.
OneSignal prefers candidates with at least 2 years of experience, especially experience working with B2B SaaS products.
Important skills include:
Customer relationship management
Strong communication ability
Business understanding
Problem-solving skills
Organization and time management
Product understanding
Collaboration skills
Attention to detail
Ownership mindset
Ability to manage multiple accounts
Experience with platforms such as Planhat, Intercom, Salesforce, Claude, and Slack can be beneficial because these tools are commonly used for customer management and team collaboration.
Candidates who understand customer messaging strategies and user journeys may have an additional advantage.
Salary Analysis
The advertised salary range for this full-time Customer Success Manager position is:
Base Salary: $75,000 – $100,000 per year
The company also mentions an expected On Target Earnings (OTE) range of $105,000 – $130,000 per year.
Actual compensation depends on several factors, including:
Professional experience
Customer success expertise
Technical knowledge
Communication skills
Previous SaaS experience
Overall qualifications
For professionals in the technology industry, this salary range represents a competitive compensation package, especially when combined with equity opportunities and employee benefits.
Remote Work Opportunity
One of the major advantages of this position is that it is a fully remote role.
Remote work allows employees to perform their responsibilities without daily office travel while collaborating with teams through digital communication tools.
Since Customer Success Managers regularly communicate with customers and internal teams, strong online communication skills are important.
Employees must be comfortable managing meetings, organizing tasks independently, and maintaining productivity while working remotely.
Benefits Offered by OneSignal
Along with salary, OneSignal provides additional employee benefits designed to support professional and personal well-being.
Benefits mentioned include:
Dental insurance
Life insurance
Competitive equity program
Comprehensive employee benefits
Career growth opportunities
Remote work flexibility
Professional development support
These benefits show the company’s focus on attracting and retaining talented professionals.
Qualities OneSignal Looks For
OneSignal values candidates who demonstrate strong professional qualities beyond technical skills.
Important qualities include:
Friendliness and Empathy
Customer Success Managers regularly interact with customers, so understanding customer concerns and responding respectfully is essential.
Empathy helps professionals build trust and create positive customer experiences.
Accountability and Collaboration
The role requires ownership of customer outcomes and the ability to work effectively with different teams.
Employees should take responsibility for their work while supporting colleagues.
Proactive Approach
Successful customer success professionals identify opportunities and problems before they become major issues.
Being proactive helps improve customer satisfaction and retention.
Growth Mindset
Technology changes quickly, so employees must continuously learn new tools, features, and industry trends.
A willingness to improve and adapt is highly valued.
Career Growth Opportunities
A Customer Success Manager position can provide strong career development opportunities within the technology industry.
Professionals can build experience in areas such as:
Enterprise customer management
SaaS business operations
Product strategy
Account growth
Customer experience management
With experience, employees may progress into roles such as:
Senior Customer Success Manager
Strategic Account Manager
Customer Success Director
Head of Customer Success
Customer Experience Leader
Working with a growing SaaS company like OneSignal can provide exposure to global customers and modern technology platforms.
Who Should Apply?
This position may be suitable for:
Customer Success professionals
Account Managers
SaaS industry professionals
Technology professionals interested in customer relationships
Candidates with strong communication skills
Professionals who enjoy solving customer challenges
Individuals comfortable working remotely
People who want career growth in the software industry
Candidates who enjoy building relationships, understanding business problems, and helping customers achieve success may find this role highly rewarding.
Frequently Asked Questions (FAQs)
What is the salary for the OneSignal Customer Success Manager position?
The salary range is between $75,000 and $100,000 per year, with expected total earnings between $105,000 and $130,000 annually.
Is this job remote?
Yes, this is a remote full-time position.
How much experience is required?
OneSignal prefers candidates with at least 2 years of experience in customer success or account management, ideally with B2B SaaS products.
Is SaaS experience required?
While not always mandatory, experience with SaaS products is preferred because the role involves managing technology-based customer relationships.
How many customers will the manager handle?
The role involves managing approximately 20 to 40 customer accounts.
What skills are important for this position?
Communication, customer relationship management, teamwork, organization, and problem-solving skills are important for success
